Booking Terms & Conditions

These terms and conditions are between Birch Hill Flower Farm, ("company", "we", "us" or "our") and all persons named on the booking confirmation email ("you", "your").

Group Bookings

Special terms and conditions may apply to group bookings. A group booking is defined as 8 customers or more attending a workshop on one single booking. These special terms and conditions supersede the conditions below and will be advised when you enquire and/or receive your book your workshop. Please check or ask if you need clarification.

Pricing and Payment policy

All pricing is in New Zealand Dollars and includes NZGST (goods and services tax) at 15% where relevant. We only accept payments in NZ$.

All pricing online and communicated via email are subject to change.

Payment

Online Payment

Full and final payment for the balance of your workshop costs is payable at the point of booking online unless specific arrangements for an alternative payment schedule have been confirmed in writing with Birch Hill Flower Farm in advance of booking your place.

We accept payment by Visa and MasterCard and use a secure automated service provided by Direct Payment Solutions.

Cancellation policy

You may cancel your workshop for any reason at any time, however, cancellation fees may apply as set out below. All cancellations must be advised in writing.

Cancellation 60 - 21 days prior your workshop commencement date:

If you cancel your booking 60-21 days prior to your workshop commencement date we will refund your booking in full.

Cancellation 20 - 8 days prior your workshop commencement date:

If you cancel your booking 20-8 days prior to your workshop commencement date the cancellation fee will be 50% of the total workshop value.

Cancellation 7 days or less prior your workshop commencement date:

If you cancel your booking 7 days or less prior to your workshop commencement date the cancellation fee will be 100% of your total workshop value.